Call For A Free Quote
443-292-6020
Menu
Warranties & Guarantees
When you’re planning a roofing or exterior project, the materials and installation matter—but so does the coverage behind it. At Harford Roofing & Exteriors, we stand behind our work with warranties and workmanship guarantees that give you more than peace of mind. They give you actual coverage you can rely on. This page explains how our warranties work, what’s covered, and why every homeowner should ask about warranty protection before signing any contract.
Choose a trusted roofing & exteriors contractor
Why Warranties & Guarantees Matter
Warranties aren’t just a box to check. They’re a way to make sure you don’t get stuck with expensive repairs or premature replacements. In Maryland, where the weather can throw everything from ice to tropical downpours at your roof, siding, and gutters, a solid warranty offers critical backup.
You should never have to wonder whether an issue is your responsibility or the contractor’s. With Harford Roofing & Exteriors, you don’t. Our approach is direct: if something is covered, we’ll fix it. If something falls outside the warranty, we’ll explain why—and offer solutions.
Over the years, we’ve had homeowners contact us about a small leak or a siding panel that loosened. In many cases, it was fully covered, and we addressed it quickly. That’s how warranties work when they’re written clearly and supported by a company that follows through.
Get Your Free Quote
Manufacturer, Workmanship, & Installation
We install products backed by some of the most respected manufacturers in the industry, and we support that work with workmanship guarantees that reflect our own standards. When we finish a job, the protection doesn’t stop there. You get clear documentation, coverage details, and long-term support.
Manufacturer Warranties
Every roof and exterior component is built from products made by companies like GAF, CertainTeed, Owens Corning, and James Hardie. These brands stand behind their materials with their own manufacturer warranties. These warranties typically cover material defects for a set number of years, often ranging from 15 up to 50 years, depending on the product. For example, if you choose architectural shingles from GAF or Tamko, you’ll likely see a 30 or even 50-year limited warranty on those shingles themselves. Manufacturer warranties are about more than fine print. If a batch of shingles has a flaw that causes premature cracking, curling, or color fading, the manufacturer will repair or replace the affected products. The same goes for siding and gutter materials. Our role is to help you register these warranties, maintain the paperwork, and act as your advocate if you ever need to make a claim.
Workmanship & Installation Guarantees
Materials matter, but the skill of the installation team makes all the difference. That’s why Harford Roofing & Exteriors provides a workmanship guarantee on every full replacement project. Our workmanship guarantee typically covers installation-related issues for a minimum of ten years. If there’s a leak due to improper flashing install, a shingle is incorrectly nailed, or siding panels are fastened improperly, our team is responsible for the fix. What sets our guarantee apart? We believe in accountability. If you sell your home during the coverage period, most of our workmanship guarantees are transferable to the new owner. This can add real value when you’re ready to move, offering peace of mind to both buyers and sellers. We also offer a 100 percent satisfaction guarantee on our services. Our goal is to complete every job to your satisfaction (not simply “good enough”). If you have concerns during or after installation, our project manager works with you directly until the job meets your expectations.
What’s Covered
- Material Defects: Any flaw, malfunction, or abnormal wear that results from a manufacturer’s mistake or process error. For example, a batch of shingles that develops premature granule loss.
- Installation Errors: If any leak, gap, or misalignment is traced back to our team’s workmanship, we handle repairs at our expense during the guarantee period.
- Structural Components: On full roof replacements, this can include the integrity of roof decking, flashing, and underlayment—provided approved materials are used and maintenance is performed.
- Leading Products: Because we install products from trusted manufacturers, your materials are protected by those brands’ warranties as well as our own guarantees.
What’s Not Covered (Common Exclusions)
Every warranty has exclusions. The most common reasons a claim may be declined include:
- Normal Wear and Tear: Even the best roofs gradually age, especially in Maryland’s freeze-thaw cycles. Warranties do not cover aging consistent with expected product lifespan.
- Storm, Hail, or Wind Damage Beyond Scope: Manufacturer warranties are designed for defects, not acts of nature. Homeowner’s insurance covers most storm or hail damage.
- Lack of Maintenance: Failing to keep gutters clear or letting moss grow unchecked can void a warranty. We advise annual inspections and basic upkeep.
- Alterations by Others: If another contractor or unlicensed individual works on your roof or siding, coverage may be lost for those areas.
- Improper Use: Using the roof or exterior for purposes not intended by design (e.g., adding heavy structures, antennas, or solar panels without consulting us).
Warranty: Legal & Disclaimers
Warranty and guarantee terms vary depending on the product, manufacturer, and scope of work. All durations, requirements, and coverage limitations are spelled out in your written contract and the manufacturer’s warranty documents. We encourage you to read these documents fully and ask our team if you have questions. Proper maintenance, registration, and approved use are required for continued coverage.
Learn More About Us
Why Choose Harford Roofing & Exteriors
We’re a licensed, bonded, and insured contractor with a strong reputation in Harford, Baltimore, and Cecil counties. Our MHIC license number is 150888. We take pride in our work, and we’ve built our business on referrals from satisfied customers who know we stand by our word.
We’re a local team with roots in Harford County and a service area that extends across Baltimore and Cecil counties.
When you work with us, you get:
- Product warranties from brands we’ve vetted for performance and reliability
- Clear workmanship guarantees that cover what matters
- A support team that answers the phone and actually shows up if something needs attention
We don’t cut corners during installation, and we don’t leave questions unanswered afterward. Every project comes with documentation, every client gets a walk-through, and every issue gets a response. We’ve helped families across the region protect their homes. If something ever goes wrong, we’re still here to fix it.
Want A Free Roofing & Attic Consultation?
Call Us: 443-292-6020
How Our Warranty Process Works
We make sure every homeowner knows what’s covered before the job even starts. Here’s how our process works, from inspection to final walk-through.
Pre-Installation Checklist
Before any contract is signed, we:
- Inspect your home and document its condition
- Review the product options with you and discuss available warranty tiers
- Confirm which manufacturer warranties apply and ensure the products are eligible
- Provide written documentation for all warranties and workmanship guarantees
We also go over maintenance requirements. Some warranties require annual or periodic inspections. Others require that debris be cleared from the roof or gutters. These aren’t fine print traps—they’re standard requirements designed to help the products last.
During Installation & Final Walk-Through
Our team is made up of certified professionals trained to install roofing, siding, windows, doors, and gutters exactly to spec. During installation, we:
- Follow manufacturer guidelines to the letter
- Document key steps for warranty registration
- Perform quality checks throughout the job
- Walk you through the project at the end to confirm satisfaction
Before we leave, we’ll give you all the warranty paperwork, including the manufacturer’s documents and your workmanship guarantee from Harford Roofing & Exteriors. We also provide tips for care and maintenance that will help you keep coverage intact.
Post-Installation Support & Claims
If something doesn’t look right after installation or you experience an issue, here’s how we handle it:
- You call or email our team (contact info is on every warranty form)
- We review your project file and determine whether it’s covered under your warranty or guarantee
- If it is, we schedule the fix
- If it isn’t, we explain the reason and offer a straightforward repair estimate
Our goal is to resolve warranty issues as quickly as possible. You shouldn’t have to chase down answers or get passed back and forth between manufacturers and installers. We handle both sides and advocate for our clients.
FAQs
What’s the difference between a manufacturer warranty and a workmanship guarantee?
A manufacturer warranty covers the product (like shingles or siding panels) against defects. A workmanship guarantee covers the labor and installation. If a nail pops through a shingle because it was fastened wrong, that’s a workmanship issue. If the shingle cracks or fails under normal conditions, that’s a manufacturer issue.
How long do your warranties last?
Manufacturer warranties can range from 10 years to lifetime, depending on the brand and product. Our workmanship guarantees typically last between 1 and 10 years, depending on the project type and scope. We’ll specify the terms in your contract.
Can the warranty transfer if I sell my home?
Many manufacturer warranties can be transferred to the next homeowner, but some require a formal process or fee. Workmanship guarantees are generally not transferable. We can help you navigate the transfer process if needed.
Do I need to do anything to keep my warranty valid?
Yes. Some products require periodic inspections or maintenance. For instance, roofing systems may need to be inspected every 5 years, and siding should be cleaned annually to prevent grime buildup. We provide a simple maintenance checklist you can follow.